ABOUT OUR PRODUCTS

Do the glasses include UV protection?

Yes, all our sunglasses include UV400 protection that blocks 100% of UVA and UVB rays.

What materials do you use?

We use high-quality materials such as TR90 acetate and titanium to ensure durability and comfort.

What does it mean for lenses to be polarized?

Polarized lenses reduce glare caused by surfaces such as water, snow, or asphalt, improving visual clarity and color perception. They're ideal for driving, water sports, and outdoor activities.

How do I know which size of glasses is right for me?

In each product description, you'll find the exact measurements to help you choose the perfect fit.

 

Shipping and deliveries

 

What are your shipping options and delivery times?

We offer standard and express shipping. Delivery times vary depending on your location; you can find detailed information on our Shipping page [link to shipping policy] .

Do you ship internationally?

Yes, we ship throughout Europe. Shipping costs are automatically calculated at checkout based on the destination.

Can I track the status of my order?

Once your order ships, you'll receive an email with a tracking number so you can monitor its progress.

Is shipping free?

Yes, we offer free shipping throughout Spain. For European shipments, with purchases over €120, see the conditions at checkout.

 

Returns

 

What is your return policy?

You have 14 days from receipt of your order to return it. See our return policy [link to return policy] for details on the requirements and process.

Who pays the return costs?

Returns are the customer's responsibility, depending on the carrier and the country from which the return is made.

Please note that we are not responsible for customs fees (taxes or import duties) on any exchanges. You are responsible for all costs associated with returning your order. Please be sure to retain proof of shipping until your return has been processed at our warehouse. We cannot be held responsible for packages without proof of shipping or a tracking number.

 

Care and Maintenance

 

How should I care for my ORBAK glasses?

To prolong the life of your glasses, we recommend cleaning them with the included microfiber cloth and storing them in their case when not in use. Avoid exposing them to extreme temperatures.

 

Sustainable Commitment

 

What is your commitment to sustainability?

At ORBAK , we care about the planet. That's why we use 100% recyclable cardboard packaging and select materials such as nylon, polycarbonate, and thermoformed acetate that reduce our environmental impact without compromising quality and style.

 

Payments

 

What payment methods do you accept?

We accept credit/debit cards, PayPal, Klarna (installment payments), Apple Pay, and Google Pay, among others.

Is it safe to buy online?

Completely. We use SSL encryption and process payments through Shopify Payments, ensuring maximum security.

 

Contact

 

How can I contact you?

You can contact us via our form on the Contact page [link to contact page] , by email at support@orbakeyewear.com.